Article ID : 00031912 / Last Modified : 05/05/2015

The LCD screen is blotchy, discolored or appears black or white.

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

Follow the steps below to troubleshoot this issue.

IMPORTANT: The procedures listed may not apply to all Sony® cameras. Consult the instruction manual of the camera for specific operation of these functions. Manuals are posted on your model support page.

  1. Verify that the lens cap is not covering the camera lens.
  2. If operating the camera with a battery, ensure the battery is fully charged.
  3. If operating the camera with the power adapter, ensure it is plugged into a working AC outlet.
  4. Verify that the LCD screen is turned on.
  5. Adjust the LCD brightness control.
  6. Change the shutter speed or aperture settings.
  7. If the issue is not resolved, try resetting the camera .

If the issue is still unresolved, service may be required. Begin the procedure to send your Sony product into a Sony facility to be repaired.