Article ID : 00031960 / Last Modified : 08/01/2016

An X or CLEANING CASSETTE message flashes in the LCD or viewfinder.

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IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

The message indicates that the video heads of the camcorder may be dirty or contaminated. To fix this, use a dry head-cleaning cassette to clean the video heads.

NOTE: If you use again a dirty cassette tape, the same message may occur even if you have just cleaned the cassette head.

If the issue is not resolved after cleaning the video heads, service may be required. Begin the procedure to send your Sony product into a Sony facility to be repaired.