Article ID : 00032608 / Last Modified : 02/12/2018

The digital photo printer does not print the image or prints with poor color.

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Follow this procedure to troubleshoot print quality issues with the digital photo printer.

  1. Ensure the print paper is inserted with the glossy surface facing upward.
  2. Replace the print cartridge.

If the issue is still unresolved, service may be required. Begin the procedure to send your Sony product into a Sony facility to be repaired.