Article ID : 00052502 / Last Modified : 03/29/2019

Unable to operate the Bluetooth speaker.

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IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

To fix the issue, follow these steps below.

  1. Check that the speaker is turned on.
  2. If the POWER/HOLD switch is set to HOLD, slide it to the center.

    Power Hold Switch

    NOTE: If you are still unable to operate the Bluetooth® speaker, press the RESET button found on the left side of the Bluetooth speaker with a thin object such as a small pin.

    Reset Pin

If you have followed the steps provided and you are unable to operate the speaker, repair may be required. Go to Product Repair.