Article ID : 00052285 / Last Modified : 03/29/2019Print

How do I contact Pottermore support?

    Follow the steps below to contact Pottermore support.

    IMPORTANT: The Pottermore support team can only be contacted via E-mail.

    1. Go to
    2. Once on the web site, complete the Customer Support contact form and then click Send:Image

    NOTE: According Pottermore support web site, you should be contacted within 24 hours. During busy periods, such as when new products are first launched, response times could be longer.