There are two updates that need to be applied to resolve this issue.
- Download and install the Sony IR Remote Control Update (Version 18.104.22.16810). Downloads are posted on your model support page.
- Check the Windows Store app for updates to the VAIO Remote Control (Windows UI) app .
NOTE: After the updates have been installed, the VAIO Remote Control (Windows UI) app should be at version 22.214.171.12470.