Article ID : 00063840 / Last Modified : 03/29/2019

The Live-View Remote cannot be connected to the camera via Wi-Fi.

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IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

The Live-View Remote control will not connect to a camera if an error message is displayed on the remote's LCD screen. To help determine what the error message means and steps to check to resolve the issue, a table is available if an error is displayed on the LCD screen of the Live-View Remote.

NOTE: Make sure that the camera has the latest firmware version installed when connecting the Wi-Fi remote control. Downloads are posted on your model support page.

Follow the steps below for additional troubleshooting steps:

NOTE: Because each of these steps represents a possible solution to this issue, reconnect the Live-View remote and the camera through Wi-Fi after completing each step.

  1. Turn off the Live-View remote and the camera and turn them on again.
  2. Remove the battery and the memory card from the camera and then re-insert them.


    • If the memory card is not inserted to the connected camera, connection may not succeed.
    • Check that each side of the memory card is facing the correct direction.
  3. Reset the Live-View remote control.
    1. Turn on the Live-View remote control.
    2. Tap to selectsuitcase menu
    3. Tap to select U-turn arrowicon and select OK.
    4. Set the date and time of the Live-View remote.
  4. Reset the camera settings.


    • Performing a reset will erase any customized setting that have been set and a setup may be required
    • For the resetting method of the camera, refer to the manual supplied with the camera. Manuals are posted on your model support page.
  5. Press the RESET button on the Live-View remote.

If none of the steps above resolved the issue, there may be an issue with the Live-View remote or the camera.


  • If the camera can connect to the mobile device through Wi-Fi, there may be a problem with the Live-View remote.
  • If you have multiple compatible cameras, check that the Live-View remote is able to connect to other cameras via Wi-Fi. If connection to any camera cannot be established, there may be a problem with the Live-View remote.