Article ID : 00079420 / Last Modified : 05/25/2022Print

Software Update Required message appears when trying to access any of the Internet video services.

    The Software Update Required message will appear because the Blu-ray Disc® player requires the latest software update.

    IMPORTANT: Downloading a software update requires a stable high-speed Internet connection. If you have followed the steps below and are unable to complete the software update, updates can also be downloaded using a computer. Downloads are posted on your model support page.

    1. Using the supplied remote, press the HOME button.
    2. Select Setup.
    3. Select Network update
      NOTE: An information box will appear on the TV showing the latest version of firmware.
    4. Select OK.
      NOTE: Once the update is completed the unit will turn off automatically. Turn the unit on and access the application again.