IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.
The remote control shown in the Initial Setup screen is the Touchpad Remote Control (Model: RMF-YD003) which is an optional accessory for your TV. You may still proceed with the Initial Setup using the remote control supplied with your TV.
Please contact a local or online authorized retailer to purchase a Sony product.
For customers in Canada: https://dealerlocator.sony.ca/locator/init.do