Article ID : 00091060 / Last Modified : 07/22/2014

The camera shakes or a strange noise is heard from the camera.

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By default, the camera performs a sensor cleaning routine by shortly vibrating the sensor shift mechanism when the camera is turned off. This is normal operation.

If a strange noise or vibration is observed other than this automatic cleaning, there may be a problem with internal parts such as the SteadyShot® mechanism. Follow the steps below to resolve the issue.

  1. Turn off the power.
  2. Remove the battery for a minute.
  3. Reinsert the battery
  4. Turn on the power again.

If the issue is still unresolved, the product may need to be repaired. Begin the procedure to send your Sony product into a Sony facility to be repaired.