The Screen mirroring function doesn't work

IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

Before you start

• Verify that your mobile device and TV both support Screen mirroring. Manuals are posted on your model support page.
• For Samsung devices, the SmartThings app is recommended to access screen mirroring. For more details, visit the SmartThings website .
• For specific instructions for your your mobile device, refer to the device operating instructions or the manufacturer for details.
• Screen mirroring is not a feature of Apple® devices. Use Wi-Fi Direct® or Apple AirPlay® features, depending on the TV model.
• If you have an Android TV™ and home network, you may be able to use the Chromecast™ built-in (Google Cast™) feature as an alternative to Screen mirroring.

Troubleshooting steps

Check to validate if Screen mirroring works after each step.

1. Make sure the TV is on the screen mirroring input.
   1. On the supplied remote control, press the Input button.
   2. Select Screen Mirroring.
      • The TV awaits confirmation from the mobile device.
2. Enable the screen mirroring setting on your mobile device.
   • Check the mobile device manual or contact the manufacturer for further details.
   • Make sure there are no other wireless devices connected to the mobile device prior to the TV's screen mirroring setup.
   • If you connected your TV to a computer, a Microsoft® Windows® 10 operating system upgraded from an earlier version may not be compatible. Contact the computer manufacturer for further details.
3. Reboot your mobile device.
4. Perform a power reset on the TV.
   • Android TV

     Power Reset

     Note: Skip this step if your TV power cord is inaccessible.

     • Unplug the TV power cord from the wall outlet, wait two minutes, then plug the power cord back in.

     Restart

     Select the method depending on your TV.

     • Restart the TV with the supplied remote control:
       • Press and hold the POWER button until Power off appears on the screen
       • Press and hold the POWER button until a menu appears → select Restart
     • Restart the using the menu. On the remote:
       • Press (Quick Settings) → Settings → System → Restart → Restart
       • Press HOME → Settings → About → Restart → Restart
       • Press HOME → Settings → Device Preferences → About → Restart → Restart

     Note: When restarting with the remote or menu, the TV will automatically power off and back on after a short time.

   • Other TVs
5. For Android TV, set the Bluetooth® settings Off.
   1. Press the HOME button.
   2. Select Settings.
   3. Select Remote & Accessories or Network & Accessories.
   4. Select Bluetooth settings.
   5. Select Bluetooth or Bluetooth On.
   6. Select Off.