This error message appears when you connect an Apple® iPod® portable player that has no playable content or contains media files that are not compatible with the car stereo. Verify that the Apple iPod portable player has media files that are compatible with the car stereo before trying to playback audio or video. To know which media file formats are compatible, check the operating instructions supplied with the car stereo. Manuals are posted on your model support page.
You can also update the firmware of the car stereo to enable an Apple iPod portable player that has no playable content or incompatible media files be connected without the error message appearing. Downloads are posted on your model support page.