Article ID : 00118562 / Last Modified : 10/23/2018

Can't Playback Files from My Server

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

Before You Start

Solution

Check the following to playback videos, images, or audio files from your home network on your Android TV™ device:

  • Devices using Android™ 7.0 Nougat or later:

    1. On the supplied remote control, press the HOME button.
    2. Select Settings or the icon.
    3. Under the Network & Accessories category, select Network.
    4. Select Network setup.
    5. Select Expert.
    6. Select Proxy settings
      • If you're using Wi-Fi connection, Select your network name under Available networks then select Proxy settings.
    7. Select NONE.
  • Devices using Android 6.0 Marshmallow or earlier:

    1. On the supplied remote control, press the HOME button.
    2. Select Settings.
    3. Under the Network & Accessories category, select Network.
    4. Select Network setup.
    5. Select Expert.
    6. Depending on your connection, choose between Wired LAN and Wi-Fi. If you choose Wi-Fi, you have to select your network's SSID.
    7. Select Advanced options.
    8. Select Proxy settings.
    9. Select NONE.
  • Connect your TV and your server, or computer that has been made into a server, to the same network. Follow these steps to set the Network settings of your TV.
    1. On the supplied remote control, press the HOME button.
    2. Select Settings or the icon.
    3. Under the Network & Accessories category, select Network.
    4. Select Home network setup or Home network.
    5. Select Media server troubleshooting or Server diagnostics.
    6. Select Yes.
      • Your TV will display Servers could not be found message if devices are not connected.

    Note: For steps to connect your server to your network, check its manual or contact the manufacturer for further assistance.

*Android and Android TV are trademarks of Google LLC.