This error may occur when the network speed is slow or if you lose internet connection.
Check the following to resolve this error:
- For wireless connection, check for nearby devices, such as a microwave oven or devices using a wireless frequency similar to a wireless router.
- If the error still occurs after you turn off the wireless device, check the following:
- To avoid wireless interference, connect your TV to the router with a LAN cable.
- Make sure your TV has the latest software installed. Downloads are posted on your model support page.
If the error still appears, repair may be required. Begin the procedure to send your Sony product into a Sony facility to be repaired.