Sony Support

Article ID : 00127903 / Last Modified : 04/02/2023Print

The Chromecast Built-In feature doesn't work with Netflix on my TV

    Follow the steps below if the Chromecast™ built-in feature on your Android TV™ or Google TV™ device doesn't work with the Netflix® app from a mobile device:

    Possible solutions:

    • Make sure your TV and mobile device are connected to the same network.
    • When using a dual-band wireless router, make sure your devices are connected to the same frequency.
    • Make sure the Chromecast's name does not contain any special characters (like emojis or apostrophes).
    • Make sure both devices are logged in to the same Netflix account.

    Additional information is available from the Netflix Help Center.

    Additional troubleshooting

    For TVs with either the Google Cast Receiver or Chromecast built-in apps, follow the steps to make sure the app is enabled:

    1. On the supplied remote control, press the HOME button.
    2. Select Settings or the Gear icon icon.
    3. Under the TV category, select Apps.
    4. Under the System app category, select Google Cast Receiver or Chromecast built-in.
    5. Select Enable.
    6. Select OK.

    Visit the Android TV Help web page for additional information on casting content from your device to your TV.