The on-screen keyboard doesn't appear when a wireless mouse receiver is connected to the TV because it may recognize the receiver as a USB keyboard. To resolve this issue, remove the wireless mouse receiver from the TV.
- Example of a wireless mouse receiver
Select the Leanback Keyboard in the Settings menu if the keyboard still doesn't appear.
- On the HOME screen, scroll down to select Settings.
- Select System Preferences.
- Select Keyboard.
- Select Leanback Keyboard.