Article ID : 00151813 / Last Modified : 10/25/2019

The on-screen keyboard doesn't appear after the text input box is selected

    If the on-screen keyboard doesn't appear on the TV screen, even after selecting the text input box, select the Leanback Keyboard in the Settings menu.

    1. On the remote control, press the HOME button.
    2. Select Settings.
    3. Select System Preferences.
    4. Select Keyboard.
    5. Select Leanback Keyboard.

    If it still doesn't appear, check if there's a wireless mouse receiver connected to the TV. The on-screen keyboard doesn't appear when a wireless mouse receiver is connected to the TV because it may recognize the receiver as a USB keyboard. To resolve this issue, remove the wireless mouse receiver from the TV.

    • Example of a wireless mouse receiver

      wireless mouse receiver