Article ID : 00138379 / Last Modified : 01/04/2018Print

The Hi-Res Audio Walkman has problems streaming music when ClearAudio+ is turned on.

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    Turn off the ClearAudio+™ setting, if you experience problems (i.e., music randomly skips or cuts out) when streaming music from services such as Pandora, Spotify, or SoundCloud.

    1. Select Settings.
    2. Select Sound.
    3. Select ClearAudio+.
    4. Select Off.