Article ID : 00171928 / Last Modified : 06/26/2018

The Display Information Doesn't Show for Some 4K Formats

    The display information from the PlayStation® 4 Pro doesn't show after you press the DISPLAY button on the device's remote control.


    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    Though the HDMI IN/OUT jacks of your device support 4K format, information such as volume, sound field, or audio format doesn't display for some 4K formats. As a workaround, press the DISPLAY button of your device's remote control. Then, check the front panel display of the device to see the display information.

    Note:

    • Operate the PlayStation 4 Pro to check its audio format. Refer to the gaming console's manual for specific instructions on how to operate it.
    • Details about PS4 PRO Audio Output settings is available.

    4K Formats

    Video Resolution Frame Rate Depth Pixel Encoding
    3840x2160p 24, 25, 30 Hz

    8 bit

    RGB,
    YCbCr 444
    YCbCr 422

    Supported

    10 bit, 12 bit

    YCbCr 422

    3840x2160p 50, 60 Hz

    10 bit, 12 bit

    RGB
    YCbCr 444

    Unsupported

    8 bit, 10 bit, 12 bit

    YCbCr 420
    RGB,
    YCbCr 444
    YCbCr 422