Article ID : 00182767 / Last Modified : 09/26/2017

The Playback Order Resets During Shuffle Playback

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    The playback order resets when one of the following situations occur during shuffle playback:

    • You connect your Walkman® player to a computer to update the database.

      Note: You can continue to play the track while performing this step.

    • You remove and reinsert the microSD™ card to update the database.
    • You power off the Walkman player.
    • The battery is completely depleted and your device turns off.