Article ID : 00200899 / Last Modified : 08/13/2018

My TV Freezes and Doesn't Display Photos from a Mobile Device Through USB Connection

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

Follow these steps if your TV freezes when you browse or play photos from a USB-connected mobile device and only the power button on the remote control works.

  1. Disconnect the mobile device from your TV.
  2. Set the mobile device to MTP mode.
    • Check the mobile device manual for more information.
  3. Connect the mobile device to your TV with the USB cable.
  4. After the mobile device connects, browse the Category folder.
    • Don't select All or Generic folder.

      Select Category Folder