Article ID : 00201265 / Last Modified : 08/14/2018

Recover RAW Files that Don't Save Properly

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    We have confirmed an issue with the PlayMemories Home™ software version 5.5.00, where a RAW file (.ARW/ARQ) won't save properly and it may not be possible to display or edit on other software applications. This occurs when you give a star rating on RAW files captured on certain cameras.

    If you encounter this issue, use the ARW Recovery Tool.