Article ID : 00202652 / Last Modified : 12/11/2018

No Sound from the MASTER Series TV Speakers and Bluetooth Headphones or Audio Device

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

Your MASTER Series TV can't output sound from its built-in speakers and Bluetooth® headphones at the same time using the following connections:

  • Bluetooth headphones paired with the TV.
  • Headphones connected to the TV through the TV headphone Headphone jack icon jack.
  • Audio device connected to the TV through the TV headphone Headphone jack icon jack.
    • To hear sound from the TV speakers and audio device at the same time, use an optical cable to connect the audio device to the DIGITAL AUDIO OUT terminal of the TV.