The volume level for TV broadcast and apps are different when an external speaker is connected to the eARC/ARC HDMI port
IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.
Depending on the app (streaming service), the surround sound volume may be louder if it's streaming from a device that's connected to the (eARC/ARC) HDMI® port on your TV. To reduce the volume difference, you can set the Digital audio output to PCM.
- On the supplied remote control, press the (Quick Settings) or HOME button (depending on the model).
- Select Settings.
- The next steps will depend on your TV menu options:
- Select Sound → Digital audio out → PCM.
- Select Display & Sound → Audio output → Digital audio out → PCM.