Article ID : 00205200 / Last Modified : 05/24/2020

The volume level for broadcast and apps are different when an external speaker is connected to the eARC/ARC HDMI port

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    Depending on the app (streaming service), the surround sound volume may be louder if it's streaming from a device that's connected to the (eARC/ARC) HDMI® port on your TV. To reduce the volume difference, set the Digital audio output to PCM.

    Note: PCM doesn't output surround sound.

    1. On the supplied remote, press the HOME button.
    2. Select Settings.
    3. The next steps will depend on your TV menu options:
      • Select SoundDigital audio outPCM.
      • Select Display & SoundAudio outputDigital audio outPCM.