Article ID : 00206262 / Last Modified : 01/09/2019

The Volume of My Headphones Decreases and the Touch Sensor Malfunctions When I Move to a Cold Place

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The touch sensor control panel of your WH-1000XM3 headphones may malfunction if you quickly move to a cold environment. The volume may suddenly decrease or the music playback may switch by itself. If either of these symptoms occur, reset your headphones.

  1. Connect the supplied power adapter to the headphones and plug it into a wall outlet.
  2. Press the POWER and NC/AMBIENT buttons at the same time.

    Reset Buttons

    • Pairing information is retained.