The touch sensor control panel of your WH-1000XM3 headphones may malfunction if you quickly move to a cold environment. The volume may suddenly decrease or the music playback may switch by itself. If either of these symptoms occur, reset your headphones.
- Connect the supplied power adapter to the headphones and plug it into a wall outlet.
- Press the POWER and NC/AMBIENT buttons at the same time.
- Pairing information is retained.