Article ID : 00223951 / Last Modified : 03/05/2019

No Sound from Audio System Even When the Input Source Is in DTS-HD Master Audio Format

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

Neural:X isn't enabled for DTS sources with sampling frequencies between 96 - 192 kHz. As a result, the sound isn't output from the soundbar, Dolby Atmos®, or other speakers.

Follow these steps to enable Neural:X on the connected device. Check your device manual for model-specific information.

  • Make sure to use an HDMI® cable to connect the device to your soundbar or Multi Channel A/V receiver.
  • Set the audio channel settings to LPCM or Dolby other than DTS.
  • Set the audio output settings to LPCM.

Note:  Neural:X is the latest upmixing technology from DTS that expands the stereo 5.1 and 7.1 channel to multi-channel. Multi-channel speakers, including height speakers, support it.