Article ID : 00225192 / Last Modified : 03/29/2019

Error: PMB.msi or MergeModule x86.msi installer failure When Installing PlayMemories Home Software

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Follow the steps below if you get the error message PMB.msi or MergeModule x86.msi installer failure when installing the PlayMemories Home™ software on a computer with Microsoft® Windows® operating system. Check if you can continue to install the software without the error after completing each step.

  1. Update the Windows® OS to the latest version.
    • For details on these steps , consult the manufacturer of your computer.
  2. Check if you have access rights to the destination folder for the PlayMemories Home installation.
    • PlayMemories Home will not install properly if you don't have access rights to the folder it will be installed on to. Check whether you can access the folder path C:\Program Files(x86)\Sony\PlayMemoriesHome, or create a new folder from Explorer.
  3. Uninstall and reinstall the PlayMemories Home software.
    1. Uninstall the PlayMemories Home software.
    2. Delete the folder in which PlayMemories Home is installed.
      • Use the Windows Explorer and check the file folder C:\Program Files(x86)\Sony\PlayMemoriesHome and delete any remaining file.
    3. Install the PlayMemories Home software without an internet connection.
  4. Create a new user account and activate the PlayMemories Home restoration tool.
    • A user account problem may have caused this issue. Create a new user account, activate the PlayMemories Home restoration tool, and then perform re-installation.
      1. Create an administrator user account.
      2. Restart the computer and log in with the created user account.
  5. Deactivate a software that is always active on the computer (resident software).
    • PlayMemories Home may not install properly because of a resident software.
  6. Deactivate any antivirus or security software.
    • Consult each software manufacturer for more information.