Article ID : 00225303 / Last Modified : 03/20/2019

Noise canceling effects are weak on my wireless headphones

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IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

The effects of noise canceling may be weak if your wireless headphones are set to Ambient Sound Control. Follow the steps below to adjust Noise Canceling on the Headphones Connect app:

  1. Connect your wireless headphones to a mobile device through Bluetooth® connection.
  2. Launch the Headphones Connect app.
  3. Set Adaptive Sound Control to Off.
  4. Set Ambient Sound Control to On.
  5. Slide the bar all the way to the left to set Noise Canceling.

    Noise Canceling

  6. Tap START to use the Noise Canceling Optimizer while wearing the headphones.

    Noise Canceling Optimizer

    • This increases the effects of noise canceling to its maximum capability.
    • This setting doesn't apply to WF-1000X model.

Note: Noise Canceling can be set to four types of movement patterns (Staying, Walking, Running, or Transport) when the Adaptive Sound Control is set to On.

See instructions to change the movement patterns.