Article ID : 00228648 / Last Modified : 06/20/2019

I can't use the Apple CarPlay or Android Auto

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

Follow these instructions to resolve the issue:

  • Reboot your mobile device.
  • Use a different USB cable to connect your mobile device and the unit and check if the issue is resolved.
    • If you're using a long USB cable, try to use a shorter cable.