Article ID : 00228778 / Last Modified : 06/10/2019

Netflix movies and TV shows only play for a few seconds

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Netflix® movies or TV shows start playing for a second or two and then suddenly drop back to the home screen or the last TV channel watched.

You may suddenly experience this problem due to an issue that is currently under investigation by Sony. 

Trying to reconnect a few times may work but there are no other troubleshooting steps at this time.  

There is not yet an ETA for resolution.  Please bookmark this page and check back periodically for status updates.