Article ID : 00229037 / Last Modified : 09/15/2020

On-screen keyboard is missing or doesn't appear on my Android TV

    Make sure that the Google Play™ Store app has the latest updates. To keep your apps up-to-date, select Auto-update apps at any time in the app settings.

    1. On the supplied remote control, press HOME.
    2. The next steps will depend on your TV menu options:
      • Select AppsGoogle Play StoreSettingsAuto-update appsAuto-update apps at any time.
      • Select Google Play StoreSettingsAuto-update appsAuto-update apps at any time.
    3. Check if the on-screen keyboard appears. If the issue still occurs, proceed to Step 4.
    4. Remove all devices connected to the TV's USB ports, including wireless mouse adapters, to eliminate any possiblity of those devices being incorrectly recognized as a keyboard.

      Wireless mouse receiver/adapter

    5. Power reset the TV.