Article ID : 00229955 / Last Modified : 06/10/2020

The Ambient Sound Control mode changes unexpectedly

    The issue may occur on the following conditions:

    The touch sensor of the WF-1000XM3 headphones was tapped unintentionally

    • You can disable the touch sensor when None Assigned is selected in the Headphones Connect app on your mobile device.

      Set the Ambient sound Control to None Assigned

    Adaptive Sound Control is set to On

    When the Adaptive Sound Control is set to On, the Headphones Connect app detects your action and adjusts the setting of the Noise Canceling or Ambient Sound Control. The sound tells you the moment when the setting changes. To keep this from happening, follow these steps using the Headphones Connect app

    1. Turn off the Adaptive Sound Control function using the Headphones Connect app.
    2. Adjust the Noise Canceling or Ambient Sound Control manually:
      1. Turn on the Ambient Sound Control
      2. Move the slide bar to select the Noise Canceling or change the Ambient Sound Control level.
        Note: If your headphone is the WF-1000X model, select Noise Canceling or desired mode of the Ambient Sound Control on the app.

        This image is displayed when the Noise Canceling is selected
        Image that Noise Canceling is selected
        This image is displayed when the Ambient Sound (level 9) is selected
        Image that Ambient Sound Control (level 9) is selected