Article ID : 00229955 / Last Modified : 08/15/2019

The Ambient Sound Control mode changes unexpectedly

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The issue may occur on the following conditions:

  • The touch sensor of the WF-1000XM3 headset was tapped unintentionally.
    • You can disable the touch sensor when None Assigned is selected in the Headphones Connect app on your mobile device.

      Set the Ambient sound Control to None Assigned

  • Adaptive Sound Control is set to on
    • Turn off the Adaptive Sound Control function using the Headphones Connect app.

      Note: Adaptive Sound Control is a function that automatically switches the Ambient Sound Control setting after the app detects your action.