Article ID : 00229913 / Last Modified : 08/23/2019

The DSEE HX Auto function of the wireless headphones have no effect

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If the Equalizer setting is enabled, DSEE HX will not work, even when DSEE HX is set to Auto.
When using the DSEE HX Auto setting, be sure to turn off the Equalizer setting using the Sony | Headphones Connect app.

Note: The DSEE HX logo is displayed on the Sony | Headphones Connect app screen if DSEE HX is enabled.