Article ID : 00229587 / Last Modified : 07/11/2019

Why do I need to send both earbuds and the charging case to service?

Applicable Products and Categories of This Article

You need to send the left and right earbuds and the charging case of the WF-1000XM3 headphones so that the repair center can properly set the Near Field Communication (NFC) pairing information.

Note: The warranty doesn't cover the cost of replacing missing components. The replacement of earbuds or the charging case will be charged.