Article ID : 00232174 / Last Modified : 09/09/2019

The firmware update for the WF-1000XM3 earbud headphones freezes and does not complete

    This may occur if the instructions for the download are not followed carefully. Visit the downloads section of the model support page, and review the information provided in the Important Notice and Before you upgrade sections.

    Our recommended tips

    Before installing the update again, make sure that:

    • Your mobile device and the earbud headphones are fully charged.
    • The Automatic Power Off setting in the Sony | Headphones Connect app is set to Do not turn off.
    • Your mobile device has a strong Wi-Fi® signal.
      • If the Wi-Fi signal is weak, use the smartphone / mobile cellular signal to enable the download of the update.