Article ID : 00233241 / Last Modified : 11/11/2019

After updating to a new version of the iOS, the Apple CarPlay function doesn't work

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    After updating to a new iOS™ version, the Siri® voice recognition may be turned OFF, which will prevent the Apple CarPlay® feature from working. To resolve this issue, make sure Siri is set to ON and then launch CarPlay.

    Note: If the issue still occurs, restart your iPhone® device and then try again.