Article ID : 00248061 / Last Modified : 07/09/2020

The WebLink displays an error or USB connection is not detected

    If the WebLink function cannot be used, check the following.

    • If any of the errors below is displayed
      • USB device not supported. For detail on the compatible devices, visit the support site on the last page in the supplied manual
      • USB device not supported

      Install the WebLink Host app to your smartphone from the following Website:, if the app is already installed, restart your smartphone and reconnect the USB cable.

    • The USB connection cannot be detected using the iPhone®
      If the iPhone is locked, the USB connection cannot be detected.
      Unlock the iPhone by entering the passcode or using the Touch ID function.

    • The message error "Resume a WebLink compatible app to continue" is displayed while using the WebLink app
      Keep the Web Link app in the foreground of the screen while using the WebLink function.