Article ID : 00237711 / Last Modified : 12/23/2019

Multimedia messaging isn't working

    • Check that MMS (Multimedia Messaging Service) is supported by your network operator and/or subscription.
    • Download settings for internet and MMS automatically.

    To download internet and MMS settings 

    • You can manually add internet and messaging settings on your device at any time. If necessary, contact your network operator for the required information.

    To add internet and MMS settings 

    • Check the signal strength in the status bar to make sure your device is connected to a network. If the signal is weak or you have no signal, move to an open location free from obstructions, or get close to a window.
    • Check the device memory to see if memory is available. If the memory is full, remove messages to free up space.

    To view the memory status 

    To delete a message 

    To delete conversations 

    • Check that the MMS auto download function is enabled in your messaging settings.

    To enable MMS auto download 

    • Use the full number when you send a message. When you enter the country code, use "+" instead of "00".
    • Turn off your device and then turn it back on. By doing this you turn off all running applications and free up memory, which sometimes automatically solves the issue.
    • Update your device to ensure that you have optimal performance and the latest enhancements.