Article ID : 00238573 / Last Modified : 01/24/2020

Error: (1002) is displayed during a software download

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    The message An error occurred during the system software update. The TV could not check for updates over the network. Please check network connections and settings. Error: (1002) may appear while performing a software download using a wireless (Wi-Fi®) internet connection.

    If you are using a Wi-Fi connection, turn off any appliances which emit radio wave (such as a microwave oven) during a software download, or connect to your router directly using LAN cable to avoid wireless interference.

    If you are still having trouble, use a computer to download the update software to a USB storage drive from your model support page  and then install the update to your TV using the USB storage drive.

    Note:

    • The message Error: (1002) can be displayed when you manually download the update software in a network environment with an extremely low Wi-Fi signal. Refer to the How do I perform Firmware/ Software Updates for my Android TV™? article for more information.
    • The Error: (1002) will not be displayed if software download is performed automatically.