Article ID : 00241988 / Last Modified : 03/05/2020

The screen turns off when the cover is open

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    Do not put your device on a metal desk or shelf with the cover folded back. When the cover is folded back and touching a metal surface, the screen may turn off due to a detection error.