Article ID : 00265120 / Last Modified : 07/20/2021

The speaker doesn't make a Bluetooth connection with the smartphone or Walkman even though it has connected successfully before

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    If this issue occurs, remove your speaker's Bluetooth® pairing information from the connected device, and then pair your speaker again. For an iPhone® mobile device, Android™ smartphone, or a Walkman® player, follow the provided device procedures:

    For iPhone

    For details about the iPhone settings, refer to the product manual or support page.

    1. Turn off the speaker.
    2. On the iPhone screen, delete the pairing information of the speaker. For detailed procedure, refer to the How to delete the Bluetooth information from a device article.
      Note: If the speaker does not appear on the connected device, skip this step.
    3. Turn on the speaker.
    4. Press the BLUETOOTH button.
      Note: The BLUETOOTH indicator starts double flashing (pairing mode).
    5. On the iPhone, turn off the BLUETOOTH feature, and turn it on again.
    6. Tap the speaker model name which appears in the OTHER DEVICES menu.
      Notes:
      • If a passkey is required, enter 0000.
      • The passkey may be called passcode, PIN code, PIN number, or password.
    7. You can confirm that the speaker has successfully paired with iPhone when the speaker model name is listed in the MY DEVICES menu, showing the Connected status.

    For Android smartphone or Walkman

    For details about the Android smartphone or Walkman settings, refer to the product manual or support page.

    1. Turn off the speaker.
    2. On the smartphone or Walkman screen, delete the pairing information of the speaker. For detailed procedure, refer to the How to delete the Bluetooth information from a device article.
      Note: If the speaker doesn't appear on the connected device, skip this step.
    3. Turn on the speaker.
    4. Press the BLUETOOTH button.
      Note: The BLUETOOTH indicator starts double flashing (pairing mode).
    5. On the smartphone or Walkman screen, turn off the BLUETOOTH feature, and turn it on again.
    6. Tap the speaker model name which appears in the Available devices menu.
      Notes:
      • If the speaker model name does not appear, tap three vertical dots icon (more) → Refresh.
      • If a passkey is required, enter 0000.
      • The passkey may be called passcode, PIN code, PIN number, or password.
    7. Follow any on-screen instructions.
    8. You can confirm that the speaker has successfully paired with your smartphone or Walkman when the speaker model name is listed in the Paired devices menu.