Troubleshoot Truly Wireless headphones Bluetooth pairing issues

Follow these steps to troubleshoot this issue:

1. Initialize the earbud headphones and then check the power indicator status.
   The location and color of the power indicator differ depending on the product.
   
   When you initialize the earbud headphones, it returns to factory settings and all Bluetooth pairing information is deleted.

   NOTE for WF-SP900:
   All of the data (music files, pre-installed data, etc.) saved to the main memory of the player will be erased. Before initializing, backup any important data.

   Refer to the following to initialize the earbud headphones.

   WF-1000X

   • Initialize the earbud headphones to restore the factory settings

   WF-1000XM3

   • Initialize the earbud headphones to restore the factory settings. Visit the Help Guide or view the video on how to initialize the headphones.
     

   WF-H800

   • Initialize the earbud headphones to restore the factory settings. See the Initializing the earbud headphones section in the How to reset or initialize the earbud headphones article or view the video.
     

   WF-SP700N

   • Initialize the earbud headphones to restore the factory settings

   WF-SP800N

   • Initialize the earbud headphones to restore the factory settings. See the Initializing the earbud headphones section in the How to reset or initialize the earbud headphones article or view the video.
     

   WF-SP900

   • Reset and reformat the player

   WF-XB700

   • Initialize the earbud headphones to restore factory settings. See the Initializing the earbud headphones section in the How to reset or initialize the earbud headphones article.

   Please select an option:

   Blue and red indicators flash alternately / Blue indicator flashes twice at a time

   The earbud headphones are initialized and in Bluetooth pairing mode.
   Go to step 2.

   The indicator flashes twice and then turns off

   The earbud headphones turned on without being initialized.
   Initialize the earbud headphones again.

   Does not flash

   The earbud headphones may not be charging correctly.
   Refer to the following article:
   Troubleshoot why the Truly Wireless headphones are not charging

2. Can you complete Bluetooth pairing after performing the following operations in order?

   1. Delete the Bluetooth device information of your playback device.
      For details, refer to the following article:
      How to delete the Bluetooth device information of your playback device

   2. Perform pairing again.
      For details, refer to the following article:

      WF-1000X

      • Pairing and connecting with an Android smartphone
      • Pairing and connecting with an iPhone
      • One-touch connection (NFC) with a smartphone
      • For other devices, refer to the following article: How to pair Bluetooth headphones with a Bluetooth source device.

      WF-1000XM3

      • Pairing and connecting with an Android smartphone
      • Pairing and connecting with an iPhone
      • One-touch connection (NFC) with an Android smartphone
      • For other devices, refer to the following article: How to pair Bluetooth headphones with a Bluetooth source device.

      WF-H800

      • Pairing and connecting with an Android smartphone
      • Pairing and connecting with an iPhone
      • One-touch connection (NFC) with an Android smartphone
      • For other devices, refer to the following article: How to pair Bluetooth headphones with a Bluetooth source device.

      WF-SP700N

      • Pairing and connecting with an Android smartphone
      • Pairing and connecting with an iPhone
      • One-touch connection (NFC) with a smartphone
      • For other devices, refer to the following article: How to pair Bluetooth headphones with a Bluetooth source device.

      WF-SP800N

      • Pairing and connecting with an Android smartphone
      • Pairing and connecting with an iPhone
      • For other devices, refer to the following article: How to pair Bluetooth headphones with a Bluetooth source device.

      WF-SP900

      • Connecting the player to an unpaired Android smartphone for the first time
      • Connecting the player to an unpaired iPhone for the first time
      • One-touch connections with a smartphone (NFC)
      • For other devices, refer to the following article: How to pair Bluetooth headphones with a Bluetooth source device.

      WF-XB700

      • Pairing and connecting with an Android smartphone
      • Pairing and connecting with an iPhone
      • For other devices, refer to the How to pair Bluetooth headphones with a Bluetooth source device article.

   Please select an option:

   Pairing was successful

   There seems to have been an issue connecting with the playback device, such as Bluetooth pairing being disconnected.

   Pairing not successful

   Go to step 3.

3. Can you perform Bluetooth pairing normally with other devices?
   If you have another smartphone, Walkman, or other device, try pairing it to the earbud headphones via the Bluetooth function.

   Please select an option:

   Pairing was successful

   The playback device that was initially connected may be malfunctioning. Consider inspecting the playback device.

   Pairing not successful

   The headphones may be malfunctioning. Repair may be required. Go to Product Repair. 

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