Article ID : 00253620 / Last Modified : 11/19/2020

WI-SP510 Liquid Damage Replacement Offer

    Originally Posted: 11/19/2020

    Dear Valued Sony Customer,

    Some WI-SP510 wireless headphones may experience issues due to corrosion from liquid damage within the remote control component.

    To address this issue, we will extend the warranty for Affected Units, for this issue, until November 30, 2021. For all other issues the terms of the Limited Warranty that came with the product remain in effect.

    We apologize for any inconvenience and thank you for your kind understanding and cooperation.

    Symptoms

    Affected Units may experience the following issues.

    • Cannot power on
    • Cannot charge

    Affected Units

    Black WI-SP510 headphones with serial numbers between 4000001 and 4043580

    The model number is on the built-in rechargeable battery.
    Model number location

    The serial number is on the right earbud.
    Serial number location

    Resolution

    If your black WI-SP510 with a serial number between 4000001 and 4043580 is experiencing this issue, please Contact the Product Support team.

    For recommendations about how to avoid liquid damage, please see Safeguard the WI-SP510 and avoid liquid damage by sealing the USB-cover.