Article ID : 00254047 / Last Modified : 12/04/2020

TV has no sound or picture when connected to a PS5 with an HDMI cable

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    There is an issue in the TV software which may cause the TV to have no sound or picture for a period of time (approximately one minute) when the TV is connected to the PS5™ gaming console. 

    12/02/20: Firmware update version v6.0414 is now available to resolve this issue.

    • The automatic update is released on a staggered schedule so it may take a week or so before it is sent to your TV.
    • If you don’t want to wait for the automatic update, you can download the update from the downloads page for your TV model and manually install it.