IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.
There is an issue in the TV software which may cause the TV to have no sound or picture for a period of time (approximately one minute) when the TV is connected to the PS5™ gaming console.
12/02/20: Firmware update version v6.0414 is now available to resolve this issue.
- The automatic update is released on a staggered schedule so it may take a week or so before it is sent to your TV.
- If you don’t want to wait for the automatic update, you can download the update from the downloads page for your TV model and manually install it.