Article ID : 00256473 / Last Modified : 01/13/2021

The app still exists after closing on Android 10

    Valid for

    • Xperia® 1
    • Xperia 5
    • Xperia 10 Plus
    • Xperia 10
    • Xperia 1 II
    • Xperia 5 II
    • Xperia 10 II

    Operating system

    • Android™ 10

    Information / Solution

    We apologize for any inconvenience.

    If you are facing a problem that you cannot close an app from Find all open apps, please use Go to Home screen as follows instead of Go back.

    Go to Home screen

    • Gesture navigation: Swipe up from the bottom of the screen.
    • 2-button navigation: Tap Home .
    • 3-button navigation: Tap Home .

    Go to Home screen

    Open the previous screen you were looking at. You can go back more than once. But when you reach the Home screen, you can't go back any further.

    • Gesture navigation: Swipe from the left or right edge of the screen.
    • 2-button navigation: Tap Back .
    • 3-button navigation: Tap Back .

    Find all open apps

    • Gesture navigation: Swipe up from the bottom, hold, then let go.
    • 2-button navigation: From the bottom of your screen, swipe up to the middle.
    • 3-button navigation: Tap Overview  .

    From here, you can

    • Close apps: Swipe up on the app image.
    • Open an app: Tap its image.

    Additional information

    For Xperia 1, Xperia 5, Xperia 1 II, Xperia 5 II, Xperia 10 II, we will fix this problem on the next OS upgrade to Android™ 11.

    Note: Software rollouts are a phased process - timing and availability will vary by market or operator.