Article ID : 00257428 / Last Modified : 02/27/2023Print

The fingerprint functionality is lost after upgrade to Android 11

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    We have already solved this issue. Please update the software in your Xperia® to the latest version (55.2.A.4.47 or later version) and then re-register your fingerprints.

    To re-register your fingerprint.

    1. Clean the fingerprint sensor gently with a clean and dry cloth.
    2. Tap SettingsSecurityFingerprint Manager.
    3. Re-enter your PIN or password.
    4. Delete all registered fingerprints.
    5. Tap Add fingerprint and register your fingerprint.

    * Tips: How to check the latest software.
    Find and tap SettingsSystemAdvancedSoftware update.

    If the following comment is displayed, it is the latest software: "Your device already has the latest available system updates."