Article ID : 00261879 / Last Modified : 06/21/2021Print

Brightness and color tone are not captured correctly in the image

    Before you start

    Make sure you have the most current .

    When taking images with the camera, these settings are important:

    • Exposure compensation - Allows for the adjustment of the image brightness after the camera sets the exposure.
    • White Balance - Allows the adjustment of color tones if the image is not as expected.
    • Picture Profile - A menu for adjusting and changing content parameters that determine an image's characteristics. Refer to What is Picture Profile? for more information.
    • Creative Look - Allows the selection of different preset image "looks" that combine contrast, shadow, fade, saturation, sharpness, and other settings.

    Troubleshooting tips

    • Make sure the Picture Profile feature is Off
      • Press MENU Exposure/ColorColor/Tone Picture ProfileOff.
    • If the symptom does not improve even when Picture Profile is set to Off, follow these steps in order:
      1. Select SetupOperation CustomizeDifferent Set for Still/Mv. Add a checkmark to Picture Profile for independent settings and select OK.
      2. Select SetupOperation CustomizeDifferent Set for Still/Mv again. Remove the checkmark from Picture Profile for shared settings and select OK.
      3. Change Different Set for Still/Mv to your desired setting.