Article ID : 00261716 / Last Modified : 06/30/2021

Xperia phone doesn't work properly when using Game Enhancer after upgrading to Android 11

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    You may experience the following symptoms when using Game Enhancer after upgrading to Android™ 11.

    • STAMINA mode cannot be set.
    • Display High refresh rate cannot be set.
    • Unable to charge.
    • Can't receive the notification.
    • Background apps are closed.
    • The navigation bar remains locked.
    • Adaptive brightness remains disabled.
    • Side sense remains disabled.
    • The camera key remains disabled, and the camera cannot be switched on.

    In the meantime, follow the steps below as a temporary solution.

    1. Perform a software update
      • Find and tap SettingsSystemAdvancedSoftware updateSYSTEM
    2. Restart your Xperia® phone

      • If your device is already updated to the latest software version, please restart your device when an issue occurs.
        1. Press and hold the Power button until a menu appears.
        2. Tap Restart. The device restarts automatically.
        3. See if the issue is temporarily resolved.

    We are currently investigating this issue. Please bookmark this page and check back periodically for a status update regarding any improvement measures.