If the earbuds are not well-maintained and foreign substances (such as dust or earwax) build up, the volume may seem lower than usual or not heard at all, or they may not charge properly. We recommend you care for the earbuds and charging case regularly to prevent these issues.
Before you start
- Use a soft dry cloth or a cotton swab.
- Do not leave the earbuds in freezing environments.
- To prevent malfunction, make sure to wipe off any water or moisture after use.