Article ID : 00266094 / Last Modified : 09/27/2021

How to care for the WF-1000XM4 earbud headphones

    IMPORTANT: This article is only for the WF-1000XM4 earbud headphones. If you have a different model, refer to the How to care for the headphones article instead.

    If the earbuds are not well-maintained and foreign substances (such as dust or earwax) build up, the volume may seem lower than usual or not heard at all, or they may not charge properly. We recommend you care for the earbuds and charging case regularly to prevent these issues.

    Before you start

    • Use a soft dry cloth or a cotton swab.
    • Do not leave the earbuds in a cold environment, as any water or moisture left on them may freeze.
    • To prevent malfunction, make sure to wipe off any water or moisture after use.

    Instructions to clean your headphones

    1. Remove the earbud tips.

    2. Clean the earbuds, the tips, and the charging case.

    3. Attach the earbud tips.

    4. Place the earbuds in the charging case, and then close the lid.

    Charge the earbuds and charging case

    Note: The charging case is not water resistant. If the earbuds are charged while there is water or moisture left on them, the water or moisture can enter the charging case which can cause the unit to malfunction, or cause corrosion of the earbuds and/or charging case. Please be aware that malfunctions resulting from water in the charging case is considered misuse and is not covered by the warranty.