Article ID : 00264230 / Last Modified : 06/14/2021

The WF-1000XM4 earbud headphones won't connect to the Headphones Connect app

    Follow these instructions and then connect the earbud headphones to the app again:

    1. Update the Sony | Headphones Connect app to version 8.0.0 or higher.
    2. Power off your smartphone device and then power it back on.