Article ID : 00264230 / Last Modified : 08/04/2023Print

My headphones (earbuds) won't connect to the Headphones Connect app or the app doesn't detect my headphones

    If this issue occurs, update the Sony | Headphones Connect app to the latest version and connect the headphones again.

    If the issue still occurs, follow these steps and check if the issue is resolved after you complete each step.

    1. Restart the mobile device.
    2. Place the earbuds in the charging case, close the lid, and wait for a few seconds before removing them.
    3. Reset the headphones.
    4. Inititalize the headphones.