If you lose or damage the earbuds (headsets) or the charging case, replacements are available for purchase through Encompass. Go to Parts and Accessories.
After you receive the replacements, perform a standard initialization. Use these instructions, or for more detailed instructions, refer to the Help guide.
- Place the earbuds in the charging case.
- Hold your fingers on the touch sensors of both earbuds until the red indicator flashes on the charging case. This may take about 10 seconds.
- Release your fingers from the touch sensors within five seconds of the indicator flashing.
Note: The indicator on the charging case will flash in green four times when the initialization is complete.