Article ID : 00264962 / Last Modified : 06/29/2021

Replacement earbuds (headset) or charging case for the WF-1000XM4 earbud headphones

    If you lose or damage the earbuds (headsets) or the charging case, replacements are available for purchase through Encompass. Go to Parts and Accessories.  

    After you receive the replacements, perform a standard initialization. Use these instructions, or for more detailed instructions, refer to the Help guide.

    1. Place the earbuds in the charging case.
    2. Hold your fingers on the touch sensors of both earbuds until the red indicator flashes on the charging case. This may take about 10 seconds.
    3. Release your fingers from the touch sensors within five seconds of the indicator flashing.

      Note: The indicator on the charging case will flash in green four times when the initialization is complete.